Last updated: July 2026
These Terms and Conditions ("Terms") govern your use of the instantDA website and services operated by Instant SEE PTY LTD (ABN 54 697 701 652) ("instantDA", "we", "us", "our"). By accessing or using our service, you agree to be bound by these Terms. If you do not agree, do not use the service.
instantDA provides an automated planning report generation tool that produces council-ready planning reports for Development Applications (DAs) in Queensland, Australia. Reports are generated using data sourced from Queensland Government planning services, including the Department of Resources LandParcelPropertyFramework, Queensland Globe, council planning schemes, and the State Planning Policy.
Each purchase entitles you to one (1) report delivered in two formats: a council-ready PDF and an editable Microsoft Word document (.doc). Reports are professional drafts assembled from publicly available Queensland government planning data. All reports remain available for download for 12 months from the date of generation.
Reports are provided as a professional planning tool only. While every effort is made to ensure accuracy and completeness, the applicant bears ultimate responsibility for reviewing all sections of the report before lodgement with the relevant assessment manager.
instantDA does not warrant or guarantee that any Development Application will be approved by the assessment manager. The planning report addresses the assessment benchmarks under the Planning Act 2016 (Qld) and the Planning Regulation 2017 (Qld), including the applicable council planning scheme. Council assessment involves additional discretionary considerations, site inspections, notification requirements, and policy factors beyond the scope of any written report. DA outcomes remain subject to the assessment manager's independent determination.
By using instantDA, you acknowledge and agree that:
The fee for a single report is a fixed online amount (including GST). Payment is processed securely through Stripe, a PCI DSS Level 1 certified payment processor. All prices are in Australian dollars and include applicable GST. You will receive a tax invoice via email upon successful payment. Report credits have no expiry date.
If a report fails to generate due to a technical error on our part, you are entitled to a full refund or a free regeneration of the report. If the planning report is the reason your Development Application is formally rejected by the assessment manager (i.e., the assessment manager specifically identifies a deficiency in the report as grounds for refusal), we will either refund the fee or rebuild the report to address the identified issues — at your election. Refund requests must be submitted within 90 days of the determination. Refunds are not provided where the DA is refused for reasons unrelated to the report content (e.g., non-compliance with development standards, neighbour objections, or site constraints independent of the report).
To the fullest extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010):
The instantDA name, logo, website design, and report generation methodology are the intellectual property of Instant SEE PTY LTD. The content of reports generated through the service — including the compiled planning data, compliance assessments, and formatted output — is licensed to you for the purpose of lodgement with the relevant assessment manager. You may not resell, redistribute, or white-label reports generated by instantDA without our prior written consent. You retain ownership of the factual information you input (property address, project specifications).
Our service depends on third-party data sources and services, including Queensland Government spatial data services, Stripe (payment processing), and Resend (email delivery). We are not responsible for the availability, accuracy, or completeness of data provided by third parties. Government planning data may contain errors, omissions, or may be temporarily unavailable. We will use reasonable efforts to notify you of known service disruptions affecting report generation.
We collect, use, and store your personal information in accordance with our Privacy Policy, which forms part of these Terms. By using the service, you consent to the collection and use of your information as described in the Privacy Policy.
You agree not to: misuse the service for any unlawful purpose; attempt to circumvent payment or credit systems; use automated means to generate reports at volumes that degrade service for other users; resell or redistribute reports without authorisation; or upload malicious code or interfere with the security of the service.
We reserve the right to suspend or terminate your access to the service at our sole discretion if you breach these Terms. Upon termination, you will retain access to any previously purchased reports for the remainder of the 12-month retention period.
In the event of a dispute arising from these Terms, both parties agree to first seek resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue their rights through the courts of Queensland.
These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.
We may update these Terms from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at [email protected].
Instant SEE PTY LTD · ABN 54 697 701 652 · Brisbane QLD, Australia · [email protected]